Instagram Messages Not Showing? Here’s how to fix it in a just few seconds

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Instagram is currently the most widely used social media platform worldwide. It has over 1 billion users. Instagram allows users to upload photos and videos they can share with their followers or a small group of friends. They can also view, comment on, and like the Instagram posts that their friends have shared. Its ability to send and receive direct messages is one of its valuable features. Many users have wondered why Instagram messages not showing. Here, we’ll explain the potential causes of your Instagram messages not appearing and how to resolve them.

Why is Instagram Messages Not Showing Up?

The following factors could cause issues with Instagram messages not showing.

  • The server may be down.
  • The Instagram app may experience some technical issues.
  • Instagram messages not appearing may also be caused by poor mobile data or WiFi connection.
  • The person you are trying to contact may have blocked you.
  • The Instagram app’s corrupted cache files could also prevent it from operating correctly.
  • Your Instagram app needs to be updated.
  • Minor flaws in your device could also interfere with the app’s proper operation. 
  • You may think that if your Instagram messages are not showing, this is an issue with your device or Instagram, but it may also happen if the sender has deleted the messages they sent. In this case, you’ll receive the notification of the message, but the message will not show if they have deleted them from both sides.

How to Fix “Instagram Messages Not Showing Up”?

1- Use a Stable Internet Connection.

Nobody argues that Instagram has a tonne of bugs and glitches. The platform is sometimes not guilty. As previously stated, the entire app crashes when you have a bad Internet connection and prevents Instagram messages from loading. Therefore, you had better check your connectivity before blaming Instagram. To do this, follow these instructions:

  • To access the settings menu on your phone, swipe downward.
  • Check now to see if your WiFi or mobile data is on.
  • Turn it on if it’s not already.

Check the speed if you are already connected and unsure why your Instagram messages haven’t yet appeared. You can check various websites to see if the speed prevents Instagram DMs from working, like Speedcheck.org or Fast.com.

2 – Check if you are blocked

If you cannot send a message to the person you are messaging, they may have blocked you on Instagram. Try sending a message to someone else to see if you can send it. If you can send a message to them, they might block you on Instagram.

Instagram DMs not working because you're blocked
Instagram DMs not working because you’re blocked

3 – Wait for Some Time Until the Instagram Technical Issue Resolved

If your Instagram messages are showing, this issue is likely from Instagram. So, it would be best to wait until Instagram fixes this issue.

Also, read about: How To Save Instagram Stories Without Them Knowing

4 – Update Your Instagram App

You may need an updated version of Instagram. Update the Instagram app to the most recent version to resolve the issue with unread Instagram messages. Additionally, updating the Instagram app to the most recent version will address all previously reported bugs. If you prefer, you can set your app to update, keeping it constantly up-to-date and bug-free automatically. 

5 – Clear Instagram App Cache

Try to clear your Instagram cache if your direct messages are not working. Follow these instructions on your device to clear the Instagram cache:

To clear the Instagram cache on iPhone.

  1. Go to Settings.
  2. Then go to General and open iPhone Storage.
  3. Tap on Instagram.
  4. Tap on the offload app option.
fix Instagram DMs not working

To clear the Instagram cache on Android.

  1. Go to Settings.
  2. Open Apps and choose Instagram.
  3. Then tap the Clear Cache option.
clear the cache to fix Instagram messages not sending

6 – Uninstall and Reinstall Instagram App

Uninstall the Instagram app, then reinstall it to resolve the issue with messages not showing. The Instagram app can occasionally be uninstalled and then reinstalled to solve problems. Therefore, uninstall the app from your phone, reinstall it, and check to see if Instagram messages are working.

7 – Restart Your Phone

Restarting your device can help you resolve some issues with some apps. Restart your device and check back the Instagram messages are showing or not.

8 – You Might Have Exceeded Instagram Limits

Sometimes, there are no issues with the app or your device! You disregarded Instagram’s DM limits, and now Instagram messages are not working. So, You should know Instagram’s DM limits and regard them to avoid any action against you by Instagram. 

9 – Check For Instagram Action Block

When you exceed Instagram’s daily activity caps or disobey its community rules, Instagram will impose restrictions on your use. And once that occurs, your only option is to wait until Instagram unbans you before taking further action. DM spam is one of the actions that can result in an “Action Block” on Instagram. When users on Instagram see the same message repeatedly, they become irritated and report you as spam. If you’ve already received spam complaints on Instagram, you’d better stop these actions.

Instagram action block

10 – Enable Mobile Data for Instagram

You can disable data for some specific apps of your choice. You may have disabled the data for your Instagram app unknowingly.

Follow the instructions if you want to enable mobile data for Instagram.

For iPhone

  1. Go to Settings on your iPhone.
  2. Scroll down and choose Instagram.
  3. Enable mobile data for Instagram.

For Android

  1. Go to Settings on your Android device.
  2. Open Dual SIM and Mobile Network.
  3. Scroll down to the Instagram app.
  4. Turn on mobile data for Instagram if it is off.

11 – Relogin to Instagram

Logging out from Instagram and logging back in may also fix this glitch with Instagram. You can give it a try if your Instagram messages are not showing.

12 – Contact the Instagram Support Team

If the methods mentioned above don’t work, then it is best to contact the Instagram support team, as they are always ready to help you in many situations like this.

To contact the Instagram support team, follow the instructions.

  1. Open the Instagram app.
  2. Tap on your profile picture and open your profile.
  3. Tap on the 3 lines in the top right corner.
  4. Then open Settings.
  5. Scroll down and tap on the Help option.
  6. Tap on the Report a Problem option.
  7. Then follow the instructions and explain your issue that the Instagram Messages Not Showing.
  8. Tap on Send Report option.

How to Prevent any Instagram DM Problems?

It is better to avoid problems rather than solve them. You can use these 4 techniques to avoid any Instagram DM problems.

1 – Keep Your Phone and App Updated

The operating system on your phone should support the most recent version of the Instagram app. Ensure that your iOS or Android device is as current as possible. Additionally, it would be best if you keep up with application updates.

2 – Leave Enough Free Space on Your Phone

It’s best to leave at least 2 GB of free space on your device if you use Apple products. In this manner, you can guarantee that a storage shortage will prevent Instagram from crashing. Android users require at least 200 MB of free space to avoid in-app crashes and have a reliable experience. 

3 – Keep the Instagram DM Limits in Mind

An “Action Block” could occur if you send out more than 100 direct messages per day. It would be beneficial to avoid sending spam through your account, as doing so could result in suspension or a ban.

4 – Using DMpro

DMpro is the only available platform tailored explicitly to Instagram direct messages and was created per this network’s restrictions and guidelines to protect your account. You can prevent all upcoming issues and mistakes by using this service! The fact that DMpro has a free plan is a huge advantage. In other words, you can access all the essential tools for Instagram marketing in a single dashboard.

DMpro dashboard

Here are some features! 

  • You can send mass DMs. You can send over less than 100 direct messages per day to keep your account safe. Additionally, the human-like messages prevent you from being reported.
  • You can also send auto-replies to direct messages. You can ask them to wait for your response or refer them to your business or website.
  • You can connect your Instagram direct to Email.
  • You can link your website without any risk of spamming users. You can create a landing page and include as many links as you like using DMpro’s link-in-bio tool. You can drive blog traffic and encourage your followers to visit your other accounts. You won’t need to send your links only through Instagram DM and risk losing your account this way! 

Frequently Asked Questions

How can I restore my Instagram messages?

Remember that you can’t recover Instagram deleted messages. When 30 days have passed, the content in Recently deleted will be automatically removed, or up to 24 hours if the story isn’t in your stories archive.

Where did my old Instagram messages go?

When you delete a message, it stays on Instagram’s servers but is removed from your iOS or Android device. Videos, photos, and messages are all included in the “Instagram Data” you can download. You can recover your deleted messages from this data. 

Do Instagram messages ever disappear?

No, Instagram doesn’t delete your DM messages, but you can’t access them if you have deactivated your account. In other words, your direct messages (DMs) will be restored as soon as you reactivate your account. 

How do I update my Messenger features on Instagram?

Follow these instructions to update your messenger features on Instagram.

  1. Tap on the top right corner of your screen and then open Settings.
  2. Tap on the Update messaging option and then tap Update.
Note: Once you've updated the messenger features on your Instagram, you can't go back to using Direct. 

Why are some of my DMs missing?

It also disappears if the other person deletes it. Instagram recently added a new feature to delete messages that are already sent. In this instance, the message will disappear if the sender decides not to send it before you open the conversation. 

How do I enable chat on Instagram messenger?

Follow the instructions below if you want to enable chat on Instagram messenger.

  1. Tap on your Instagram profile picture at the top right corner of your screen.
  2. Then scroll down to Preferences and open Privacy.
  3. Then tap on the Message delivery option.
  4. Now, you can control the option for receiving messages from Instagram users and other contacts.

How do you update DMs on Instagram?

Instagram has just added a new feature that allows you to update Instagram messaging to a new face integrated with Facebook Messenger features by tapping the direct message icon on the top right side of the screen.

Why Are Instagram Reactions in DMs Not Working?

It happens primarily due to some error or glitch from the Instagram server, but it can also happen because your Instagram app is outdated.

How to check if the Instagram messages are down?

You can check whether your Instagram messages are down or not with the help of the Downdetector site, which shows up all types of outages and server issues.

I Couldn’t Create a Thread on Instagram. What’s Wrong?

The main reason for this is poor internet connection or server issues. Check your connection first and restart your phone to ensure a strong internet connection. Then, see if there is a server issue by visiting the website DownDetector! 

Why did my entire Instagram conversation disappear?

You can often fix errors and resolve glitches by reconnecting to your internet and updating the application. However, if they don’t, you can learn about any significant issues from websites like DownDetector. Therefore, you must figure out the cause of the platform’s malfunction if there is no indication of an Instagram server issue. 


If you want to fix Instagram messages not showing, check for a stable internet connection, uninstall the Instagram app, and reinstall it, or follow other methods mentioned above to resolve this issue. You can resolve this problem, and Instagram messages will function properly. We hope that you find this article helpful in resolving this issue. If you’ve any further queries, the comment section is open for you, we would love to guide you as much as we can.

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Robert Hinzman

Robert is a Writer for 4lolipop. He joined 4lolipop in September 2021 and has deep-seated passions for gaming, music, ice hockey, and, of course, mobile technology. He started creating content in 2010 and has been writing in a professional capacity since 2014.

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