hbo not working

Is HBO or HBO Max not working for you? Unfortunately, no amount of troubleshooting will help you, as claimed by the latest Down Detector report. It’s look over the last hour or two the service has been normal having problems. Also In our own test, we found the service still wasn’t working well for us, but many recent comments indicate it is coming back for others. Stay tuned for more details.

Original story: 

HBO is the biggest premium cable and satellite TV network in the globe. This success is largely due to its continuing achievements with original and acclaimed movies and TV shows, including massive hits like Veep, Game of Thrones, Westworld, Silicon Valley, and more recently, Lovecraft Country, Watchmen, and Mare of Eastown. Luckily, HBO has made it easy for anyone in the US to access its content with HBO Max. It permits users to access all of HBO’s current and past original movies and, TV shows plus extra content. But what if HBO or HBO Max are not working for you?

The fixes are normally the same, whether you are using the HBO Max apps or the HBO Max streaming service for Amazon Fire TV and Roku. We discuss a few possible fixes if HBO or HBO Max are not working for you.

Make sure you have typed in the correct login and password

For HBO users who access HBO Max at no extra charges, if you have forgotten your email or password for your TV provider, so you need to contact your cable or satellite TV source directly for info.

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For HBO Max users having username or password issues, you have to can contact the service to send you the email address info you used to log in or reset your password. If you’ve subscribed to HBO Max via Hulu, you must provide the email address and password for that service.

How to fix HBO or HBO Max streaming problems at home

If you faced HBO or HBO Max are not working in your home, several steps might fix those problems.

  • If you’re experiencing streaming problems at home, you might wish to restart your set-top box, TV, console, game, or mobile handset to see if that solves the issue.
  • Turn off your home router for about 60 sec and then restart it to see if that fixes the download stream or not.
  • You can turn off your modem for up to 30 seconds and then restart it.
  • You can try to reinstall the HBO Max apps.
  • If you’re still facing streaming issues, your wireless router might be in a poor location, and its signals are being poor. You need to try moving it to an area of the home that’s more open. You might also try directly connecting the router to your set-top box, smart TV, or game console. You’ll need at least 3Mbps download speed to access content on HBO Now or HBO Go.
  • Ceaselessly, you might encounter an HDCP (High-bandwidth Digital Content Protection) error if HBO is not working and you use it on your set-top box or game console. If that’s the case, make sure all the cables connecting your box to your TV are connected accurately.

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How to fix HBO Max problems on smartphones and tablets

If you find HBO Max is not working properly on iOS and/ or Android smartphones and tablets, there’re a few steps you can do.

  • If you’re on a cellular network, It is possible its connection speed is not enough for a good streaming experience. In that condition, connecting to a Wi-Fi signal might help to make your experience good. You can also turn Airplane mode on and off again and again, which sometimes fixes connection issues. You can also turn your mobile device off and back on.
  • You can fix some issues by restarting the apps, and uninstalling and reinstalling them can help, too. You can also clear their app caches to fix it. If you own an Android device, so go into Settings> Apps & notifications, then select “HBO Max.” Then select “Storage,” then tap “Clear Storage,” and finally tap “Clear Cache.” For iOS, tap on the Menu button in those apps and tap “Clear temporary files” on the Settings page.
  • Make sure you have the latest app version for HBO Max installed on your mobile device. You may hit an error that’s been fixed in the most recent version of the app. Alternatively, you can uninstall and then reinstall the app on your device.

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HBO or HBO Max might actually be down

It’s possible HBO and HBO Max are not working because they are actually just down. You might wish to go to the DownDetector site to see if anyone else is having problems. It’s also a problem with your Internet service at home that is causing the problem, in which condition you will need to contact your service provider.


That’s is a quick look at how you fix HBO and/or HBO Max.

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I'm the founder as well as Editor-in-Chief @4lolipop. I love technology and have been addicted to it since childhood. I always keep myself updated about upcoming trends in the tech industry and I will try my best to keep my community up to date about these trends.

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